About Golden Star
Medical Cleaning
We are Melbourne's specialist healthcare cleaning company — built from the ground up for the infection control demands of hospitals, GP clinics, aged care facilities, dental practices and allied health centres. Not a generalist cleaner. A dedicated medical cleaning partner.
Melbourne's Dedicated Medical Cleaning Company
Golden Star Medical Cleaning was founded with a single purpose: to provide Melbourne's healthcare facilities with the specialist infection-controlled cleaning they deserve — not a modified version of commercial cleaning, but a purpose-built, protocol-driven service designed for clinical environments.
As a subsidiary of Golden Star Office Cleaning, we bring over a decade of professional cleaning experience to the healthcare sector, combined with specialist infection control training, hospital-grade protocols and a deep understanding of the compliance obligations facing Australian medical facilities in 2024 and beyond.
Every team member we place in a healthcare facility has undergone infection control certification, a National Police Check and rigorous in-house training aligned with AS/NZS 4815, NSQHS Standard 3 and the Aged Care Quality Standards. We service GP clinics in Melbourne's inner suburbs, large aged care facilities in Melbourne's outer growth corridors and everything in between.
Our Mission & Values
Everything we do is built around a single commitment: protecting patients, residents and healthcare workers through cleaning that goes beyond surface-level results.
Clinical Safety Above All
Infection control is not a feature — it is the foundation. We apply the two-step clean-then-disinfect protocol with TGA-approved products at every correct contact time, on every visit, without exception. The safety of your patients and staff is the only standard we work to.
Consistency & Accountability
A great clean should happen every single visit — not just on inspection days. We operate from written, facility-specific cleaning specifications and provide ATP bioluminescence test results and compliance records after every service to prove consistency, not just promise it.
Respect for Clinical Environments
Healthcare facilities operate under strict schedules, with vulnerable patients and exacting hygiene demands. We train our team to operate with minimal disruption, maintain strict zone discipline using colour-coded equipment, and treat every facility with the professional care its clinical environment demands.
Compliance as a Commitment
We do not treat compliance as a box-ticking exercise. AS/NZS 4815 disinfection protocols, NSQHS Standard 3, Aged Care Quality Standards and WorkSafe Victoria requirements are embedded into every service specification. Your accreditation audit documentation is a natural by-product of how we work.
Healthcare-Only Expertise
We do not clean offices, retail spaces or warehouses. Every protocol, product, training programme and operational process we maintain is designed specifically for healthcare environments. That focus translates into a depth of expertise no generalist commercial cleaning company can match.
Transparent Communication
You should never wonder whether your facility was cleaned properly. We provide written cleaning records after every service, proactively flag areas of concern and assign a dedicated account manager to every client — so you always have a named person to contact, not a call centre queue.
Why We Focus Exclusively on Healthcare Cleaning
Healthcare cleaning is a specialist discipline. The surfaces, pathogens, protocols and regulatory obligations in a clinical environment are fundamentally different from an office or retail space. Colour-coded microfibre cloths must never cross between clinical zones. Disinfectants must carry TGA registration and be applied at concentrations validated for the specific pathogen risk. Terminal cleans after infectious cases require documented procedures, not just a thorough wipe-down.
Generalist cleaners trying to adapt to healthcare requirements consistently miss these details. They use the wrong products, skip contact times or fail to maintain zone discipline — creating infection risks that can cause serious harm to patients and legal exposure for your facility management.
By building Golden Star Medical Cleaning as a dedicated healthcare cleaning company from day one, we have been able to invest entirely in the training, products, procedures and compliance systems that clinical environments demand — without compromise.
Two-step clean-then-disinfect process with TGA-approved products at validated contact times — applied identically every visit.
Dedicated equipment per clinical zone prevents cross-contamination between high-risk treatment areas and lower-risk reception spaces.
Written records, certifications and ATP test results after every clean — formatted for NSQHS, Aged Care Quality Standards and RACGP audits.
On-site within 2 hours across metropolitan Melbourne for biohazard, blood spill and outbreak decontamination scenarios.
Evening (from 6pm), weekend and public holiday cleaning across all facility types — zero disruption to patient and resident schedules.
Servicing healthcare facilities across metropolitan Melbourne, the Mornington Peninsula, Geelong and surrounding regions.
Accreditations, Certifications & Compliance
Every credential we hold is actively maintained — not a historic certification gathered dust. All staff certifications are reviewed annually, insurance is current to $20M public liability, and our cleaning protocols are updated whenever Australian healthcare cleaning standards are revised. We can supply copies of all documentation on request for your audit file.
Our Onboarding & Service Process
From initial enquiry to ongoing cleaning service, here is exactly how we establish and maintain a compliant, consistent cleaning programme for your facility.
Free Site Assessment
A senior team member visits your facility to assess every room, surface type, clinical risk zone, waste stream and patient flow. No assumptions — we document everything before quoting.
Tailored Specification
We produce a written, facility-specific cleaning specification aligned with your accreditation obligations — covering products, frequencies, colour zones, contact times and documentation requirements.
Staff Induction
Your assigned cleaning team undergoes a full site-specific induction before the first service, including zone familiarisation, risk areas and any facility-specific clinical protocols your management requires.
Ongoing Service & Reporting
Every visit follows the written specification precisely. Written cleaning records and ATP test results are provided after each service. Your account manager conducts regular reviews and is always available for immediate contact.
A Subsidiary of Golden Star Office Cleaning
Golden Star Medical Cleaning is a dedicated specialist subsidiary of Golden Star Office Cleaning, one of Melbourne's established commercial cleaning operators. This means we combine the deep operational expertise, infrastructure and financial stability of an established cleaning group with the specialist focus, training and protocols of a dedicated healthcare cleaning service. Our clients benefit from the best of both worlds — the reliability of an established operator with the clinical precision of a dedicated medical specialist.
Ready to Work With Melbourne's Medical Cleaning Specialists?
Whether you manage a single GP clinic or a portfolio of healthcare facilities across Melbourne, we tailor our service to your exact compliance needs, operating hours and clinical environment. No lock-in contracts. Free site assessment. Quote within 24 hours.
Everything Included