Aged Care Cleaning Melbourne
Specialist daily cleaning for nursing homes, residential aged care facilities and retirement villages across Melbourne. Aligned to Aged Care Quality Standards, sensitive to resident wellbeing, and compliant with every visit. No lock-in contracts.
Why Aged Care Facilities Need a Specialist Cleaning Service
Aged care residents are among the most vulnerable people in Australia's healthcare system. Many live with multiple comorbidities, compromised immune systems, reduced mobility and conditions such as dementia that limit their ability to protect themselves from infection. A single outbreak of gastroenteritis, influenza or COVID-19 in a residential aged care facility can result in serious illness and death for multiple residents within days.
The Aged Care Quality and Safety Commission takes environmental cleaning seriously as a component of the Aged Care Quality Standards — specifically Standard 8 (Organisational Governance), which requires facilities to maintain effective infection control systems. A generalist commercial cleaner does not have the infection control training, product protocols or documentation systems required to satisfy these obligations.
Our aged care cleaning service is purpose-built for the specific risks of a residential care environment. We use TGA-registered hospital-grade disinfectants throughout the facility, operate with a dementia-sensitive approach to minimise disruption to residents, and provide written compliance records after every service. Every team member working in an aged care facility holds a current National Police Check and current Working with Vulnerable People clearance.
Why Aged Care Providers Choose Golden Star
Areas We Clean in Aged Care Facilities
Every zone in a residential aged care facility presents distinct infection risks and resident sensitivity considerations. Our room-by-room cleaning specification is tailored to your facility layout, resident mix and Aged Care Quality Standards requirements.
Resident Rooms
Resident rooms are simultaneously a clinical environment and a private home. Our approach respects residents' personal space and belongings while ensuring thorough daily disinfection of all clinical-risk surfaces — the bed, call system, ensuite, and all high-touch points within the room.
Common & Dining Areas
Communal areas in aged care — dining rooms, lounges, activity spaces and TV rooms — are where pathogen transmission between residents is most likely to occur. These high-occupancy shared spaces require thorough disinfection of all high-touch and food-contact surfaces at every service.
Bathrooms & Ensuites
Shared bathrooms and ensuites in aged care carry the highest infection risk in the facility. Aged residents are particularly vulnerable to urinary tract infections, skin infections and gastroenteritis — all of which can be transmitted via contaminated bathroom surfaces. Full disinfection at every service is essential.
Kitchen & Catering Areas
Aged care kitchens and servery areas require both food-safe cleaning and infection control disinfection — two distinct chemical and process requirements that must be managed correctly. Cross-contamination between kitchen and clinical areas of the facility is a significant infection risk that our protocols are designed to prevent.
Corridors & Lobbies
Corridors in aged care are high-traffic shared environments used by residents, staff, visitors and delivery personnel throughout the day. Handrails — which many residents rely on for mobility support — are among the highest-contact surfaces in the facility and are disinfected at every service.
External Areas
External courtyards, verandas, garden seating and smoking areas used by residents require regular cleaning to maintain the pleasant living environment that residents and families expect and that supports the quality of life obligations under the Aged Care Quality Standards.
Infection Prevention in Aged Care
Infection prevention in aged care is a life-safety matter. The COVID-19 pandemic brought into sharp focus how quickly an infectious disease can move through a residential aged care facility and the devastating consequences when infection control systems are inadequate. But the risk was never unique to COVID-19 — influenza, gastroenteritis, urinary tract infections and skin infections cause serious harm and preventable deaths in Australian aged care facilities every year.
Environmental cleaning is a primary layer in the infection control hierarchy for residential aged care. The physical removal and chemical destruction of pathogens from surfaces — before they can be transferred to a resident's hands, mouth or broken skin — prevents transmission that no amount of personal hygiene intervention can address once environmental contamination is established.
Our infection prevention protocols for aged care use TGA-registered hospital-grade disinfectants on all resident-contact surfaces throughout the facility. During outbreak periods — when the facility is managing confirmed cases of gastroenteritis, influenza or any other notifiable disease — we escalate to our outbreak cleaning protocol, which increases frequency, extends to additional surface types, and uses organism-specific sporicidal or virucidal products as appropriate.
Aged Care Cleaning Protocol
Before entering any resident room, team member confirms resident awareness and any special instructions noted in the room card. Dementia-sensitive entry and communication protocols applied.
Any resident under isolation precautions is cleaned first in the shift, using dedicated PPE and equipment. Room exited and PPE changed before proceeding to general areas.
Each room cleaned systematically: all high-touch surfaces disinfected first, then lower surfaces, then bathroom, then floor. Equipment not shared between rooms.
Communal areas cleaned after resident rooms. Dining tables and all food-contact surfaces receive food-safe sanitiser. Handrails disinfected full length in every corridor.
Signed compliance checklist completed and filed on-site in the ACQSC audit folder. Any facilities issues, maintenance items or resident concerns noted for morning handover.
Aged Care Quality Standards Compliance
The Aged Care Quality and Safety Commission assesses aged care providers against the Aged Care Quality Standards — a set of eight outcomes-based standards that define what good care looks like for older Australians. Standard 8 (Organisational Governance) specifically requires that providers have effective systems in place for infection prevention and control, including documented cleaning programmes with evidence of frequency, product use, and staff competency.
Our cleaning service is designed to provide the documentation infrastructure that your facility needs to satisfy Standard 8 audit requirements without creating additional administrative burden on your nursing staff. We provide a written cleaning specification before commencement, signed visit records after every service, product data sheets for all disinfectants used, and staff training records for every team member working in your facility.
During an ACQSC assessment visit, your designated audit folder will contain a continuous record of every cleaning service performed, the scope completed, and the products used — available for the assessor to review without any additional preparation from your team. We also welcome assessor contact during an active assessment if clarification of our service scope or protocols is needed.
What Does Aged Care Cleaning Cost in Melbourne?
Aged care cleaning costs in Melbourne depend on the size of your facility, the number of resident rooms, the scope of communal areas, cleaning frequency, and whether specialist services such as outbreak cleaning or periodic deep cleans are required. All prices below are indicative and exclude GST.
Aged care facilities require daily cleaning as a baseline — the pricing below reflects daily service rates. Our written quote, provided within 24 hours of a free site assessment, will itemise every area and frequency in detail. There are no lock-in contracts and no hidden costs.
For facilities requiring government tender or procurement processes, we can provide formal tender responses including all required compliance documentation. See our full pricing page for further context on how aged care cleaning costs are structured.
Aged Care Cleaning Cost Guide
Aged Care Cleaning Across Melbourne
We service nursing homes and residential aged care facilities across all metropolitan Melbourne suburbs. See our full service area page, or contact us to confirm availability for your facility.
Aged Care Cleaning — Frequently Asked Questions
Common questions from aged care facility managers and operators about our Melbourne aged care cleaning service.
Aged care facilities require daily cleaning as a minimum — all resident rooms, bathrooms, communal areas, corridors and kitchens should be cleaned every day the facility operates. High-risk areas such as shared bathrooms and communal dining areas may require additional cleaning between uses. Periodic deep cleans (typically quarterly) are also recommended to address high-area surfaces, behind furniture and soft furnishings. During outbreak periods, frequency and scope must be escalated immediately.
Yes. Every team member working in a residential aged care facility holds a current National Police Check and a current Working with Vulnerable People (WWVP) clearance. Copies of both are available on request and are included in the compliance documentation pack we provide at commencement. We do not send any team member to an aged care facility without both clearances current and verified.
Our team members working in aged care are trained in dementia-sensitive cleaning practices — including how to approach a resident's room, how to communicate with a resident who may be confused or distressed by unfamiliar people, and how to work quietly and unobtrusively to minimise anxiety. We work within the facility's existing resident routine wherever possible to ensure cleaning does not disrupt established patterns that are important to residents with dementia. We also brief our team on any specific resident instructions provided by your care staff.
When your facility notifies us of a gastroenteritis, influenza, norovirus or other infectious disease outbreak, we immediately escalate to our outbreak cleaning protocol. This involves increased cleaning frequency, extended scope to include additional surface types, the use of organism-specific TGA-registered sporicidal or virucidal products, and enhanced PPE protocols for all team members. We can mobilise additional staff to increase coverage during an active outbreak. Our 24/7 emergency line — 0484 042 336 — is available for immediate escalation at any time.
Yes. We provide a written cleaning specification before commencement, signed compliance records after every service, product data sheets for all disinfectants used, and staff clearance documentation for every team member. All records are filed on-site in your ACQSC audit folder, ready for an assessor visit without any additional preparation from your team. If required, we can also produce summary reports for specific audit periods and participate in your facility's quality review meetings.
Aged care cleaning in Melbourne starts from $180 per daily service (excl. GST) for a small facility of 20–30 residents. Medium facilities of 40–60 residents typically range from $300–$520 per day. Large facilities with 80–120+ residents range from $520–$900+ per day. All pricing is confirmed in a written quote following a free site assessment — phone quotes are not accurate for aged care environments due to the significant variation in facility size and scope. See our pricing page for more detail.
Get a Free Aged Care Cleaning Quote for Your Melbourne Facility
We visit your facility, assess every resident room and communal area, and provide a written itemised quote within 24 hours. ACQSC-aligned compliance records included as standard. Call 0484 042 336 or submit a quote request online.